Testimonials

“It’s nothing like all the classes that we had before.”

In 2015, I created an annual series of customer service seminars and workshops for the District of Columbia Housing Authority. Participants included call center agents, customer service specialists, housing inspectors, property managers, police officers, and other frontline staff.

Each year, the class met once a week for five months to learn and brainstorm about customer service, communication, and brand management. This popular program ran from 2015 until the COVID-19 shutdown in 2020.

Graduates shared that the classes helped them better communicate with and relate to their customers — many described the program as transformative. The school became a platform for frontline staff to share feedback, co-create solutions, and collaborate across divisions — driving innovation and customer-centric culture.

Click below to listen to video testimonials from the program participants.